Ticket Management
There's a useful tool for all things tickets. And what's more, it's smart and contextual.
Multichannel
Be available for your customers, whatever channel of communication they choose.
Multibrand Help Center
Create a distinct self-service portal for each brand's customers.
Multi Department
Organize your help desk to reflect your company's structure.
Email
Enable simple email communication, fuelled by context.
Zia
Introducing Zia, Artificial Intelligence for your customer service teams. With Zia, stay on top of every aspect of your customer service effort.
Zia Voice
Zia speaks to your customers and helps them find solutions faster.
Ask Zia
Zia shares relevant solutions from your knowledge base directly with your customers.
Self-Service
Empower customers to find answers to questions on their own and nurture your user community.
ASAP
Embed customer self-service capabilities into your websites and mobile apps.
Agent Productivity
Here's everything your agents need to collaborate, communicate, and secure those customer relationships.
Work Modes
An award-winning system that automatically organizes open tickets to make agents more productive.
Response Editor
Craft and send the best response using customer context, FAQs, templates, and more.
Teams
Make it easier for your employees to collaborate and work on customer tickets.
Mobile Apps
Manage tickets even when you're away from your Desk.
Automations
Why spend time on routine tasks, when you can let your help desk do them all automatically? Automate, save time, and focus on customer relationships.
Essentials
Manage all the little cogs and gears that make up the machine of your help desk.
Ticket Assignment
Ensure that every ticket is automatically assigned to an appropriate agent.
Notification Rules
Inform customers and agents automatically about progress made on their tickets.
SLAs & Escalations
Maintain service levels and escalate violations automatically.
Workflows
Write rules to update fields, send alerts, add tasks, and perform actions.
Extensibility
Make your help desk more robust with the power of native and third-party integrations.
Extend
Customize and extend your help desk to suit the needs of your business.
Integrations
Connect Zoho Desk with other software your business uses.
Custom Functions
Use custom code to update details in other software based on updates in your tickets.
Marketplace and Platform
Use extensions to embed interactive widgets into the Zoho Desk interface.
SDKs
Use Zoho Desk's powerful SDKs to build custom mobile apps.
APIs
Integrate Zoho Desk's modules with other services.
Insights and Impact
Measure every little thing about your customer service efforts, and stay on the path to continuous improvement.
Customization
Tailor Zoho Desk to suit your business' needs, from the inside out.
Layouts
Collect and store details related to service processes.
Security
At Zoho, security is our first priority. With Zoho Desk, strike a balance between protecting customer data and giving your team enough flexibility.