ZOHO
 
Desk
  • Features
  • Pricing
  • Customers
  • Add-ons
  • Resources
  • Developers

Customer service, easier done than said.

  • Ticket Management
  • Zia
  • Self-Service
  • Agent Productivity
  • Automations
  • Extensibility
  • Insights
  • Customization
  • Security

Ticket Management

There's a useful tool for all things tickets. And what's more, it's smart and contextual.

  • Multichannel

    Be available for your customers, whatever channel of communication they choose.

  • Multibrand Help Center

    Create a distinct self-service portal for each brand's customers.

  • Multi Department

    Organize your help desk to reflect your company's structure.

  • Email

    Enable simple email communication, fuelled by context.

  • Telephony

    Here's good old phone conversations with a helping of context.

  • Social Media

    Streamline your social media presence through your help desk.

  • Live Chat

    Be available for your customers, in an instant.

Zia

Introducing Zia, Artificial Intelligence for your customer service teams. With Zia, stay on top of every aspect of your customer service effort.

  • Zia Voice

    Zia speaks to your customers and helps them find solutions faster.

  • Ask Zia

    Zia shares relevant solutions from your knowledge base directly with your customers.

  • Auto-tag tickets

    Zia identifies key aspects of a ticket and adds them as tags.

  • Sentiment Analysis

    Zia dives into the feelings of every thread in a conversation.

  • Zia Notifications

    Get notified every time there's unusual activity in your ticket stream.

  • Zia Dashboard

    Monitor vital Zia statistics from a unified screen.

  • Reply Assistant

    Zia shows agents relevant solutions from the Knowledge Base to use in ticket responses.

  • Zia Skill Builder

    Train Zia to perform actions specific to your business.

Self-Service

Empower customers to find answers to questions on their own and nurture your user community.

  • ASAP

    Embed customer self-service capabilities into your websites and mobile apps.

  • Multibrand Help Center

    Create a distinct self-service portal for each brand's customers.

  • Community

    Build and grow a community of customers, prospects, and visitors.

  • Knowledge Base

    Create a repository of solutions for commonly asked questions.

Agent Productivity

Here's everything your agents need to collaborate, communicate, and secure those customer relationships.

  • Work Modes

    An award-winning system that automatically organizes open tickets to make agents more productive.

  • Response Editor

    Craft and send the best response using customer context, FAQs, templates, and more.

  • Teams

    Make it easier for your employees to collaborate and work on customer tickets.

  • Mobile Apps

    Manage tickets even when you're away from your Desk.

  • CRM Integration

    Zoho Desk + Zoho CRM: The most advanced customer management tools.

  • Time Tracking

    Keep track of time spent on every ticket and task.

  • Ticketing Efficiency

    Use these small, handy tools to close more tickets faster.

Automations

Why spend time on routine tasks, when you can let your help desk do them all automatically? Automate, save time, and focus on customer relationships.

  • Essentials

    Manage all the little cogs and gears that make up the machine of your help desk.

  • Ticket Assignment

    Ensure that every ticket is automatically assigned to an appropriate agent.

  • Notification Rules

    Inform customers and agents automatically about progress made on their tickets.

  • SLAs & Escalations

    Maintain service levels and escalate violations automatically.

  • Workflows

    Write rules to update fields, send alerts, add tasks, and perform actions.

  • Layouts

    Collect and store details related to service processes.

  • Blueprint

    Manage complex cross-functional service processes efficiently.

  • Custom Functions

    Write custom code to connect modules and other software products.

Extensibility

Make your help desk more robust with the power of native and third-party integrations.

  • Extend

    Customize and extend your help desk to suit the needs of your business.

  • Integrations

    Connect Zoho Desk with other software your business uses.

  • Custom Functions

    Use custom code to update details in other software based on updates in your tickets.

  • Marketplace and Platform

    Use extensions to embed interactive widgets into the Zoho Desk interface.

  • SDKs

    Use Zoho Desk's powerful SDKs to build custom mobile apps.

  • APIs

    Integrate Zoho Desk's modules with other services.

Insights and Impact

Measure every little thing about your customer service efforts, and stay on the path to continuous improvement.

  • Reports and Dashboards

    Create reports and visualizations to monitor your team's performance.

  • HQ

    A live dashboard that shows the big picture trends as well as finer details for managers.

  • Radar

    A mobile app for the proactive, hands-on manager.

Customization

Tailor Zoho Desk to suit your business' needs, from the inside out.

  • Layouts

    Collect and store details related to service processes.

  • Multibrand Help Center

    Create a distinct self-service portal for each brand's customers.

  • Status

    Define every step a ticket takes, from creation to closure.

  • Templates

    Create and use templates for ticket forms, emails, and notifications.

  • Rebranding

    Get your help desk to match your brand personality.

  • Domain Mapping

    Make your Help Center an extension of your brand by mapping it to your own domain.

  • Security

    At Zoho, security is our first priority. With Zoho Desk, strike a balance between protecting customer data and giving your team enough flexibility.

    • Roles

      Put down your organization's hierarchy, for better data flow.

    • Profiles

      Define what level of access different roles in your organization get.

    • Data Sharing

      Control who can access data within each module.

    • Field Level Security

      Control who can view and modify the data in your help desk.

    • GDPR

      Move one step closer to GDPR compliance with Zoho Desk.